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DOTD Announcements
DOTD warns citizens of toll scam texts
Tuesday, May 06, 2025 at 2:35:44 PM
Baton Rouge – The Louisiana Department of Transportation and Development (DOTD), along with GeauxPass, Louisiana’s statewide toll system, would like to remind residents of a nationwide “smishing” scam. The scammers are using text messages to falsely represent a tolling agency and make false claims that a toll payment is due.

The fake text messages direct recipients to an unaffiliated website, where they are asked to provide personal and financial information to settle alleged balances. GeauxPass will never ask for personal information via text.

Scammers will direct responses to a web address that has a hyphen in the address, such as geauxpass-la.com, or one that is misspelled by one letter, such as leaving out the "x" in GeauxPass, and has a .net domain instead of .com.

INCORRECT: https//geaupass.net
INCORRECT: https://geauxpass-la.com

The correct website to access your GeauxPass account and to contact the customer service team is www.geauxpass.com.

Citizens should also be aware that some scam texts direct recipients to what appears to be the Louisiana Office of Motor Vehicles (OMV). The OMV website is www.expresslane.org and does not contain any extra characters at the end. These texts are fraudulent as well. Please note that OMV is a separate agency from DOTD, and citizens should directly contact OMV with any questions at 225-925-6146.

INCORRECT: https://expresslane.org-phxm.win/us

Tips to avoid online scams include:

  1. Checking domain names carefully and remembering that scammers are hoping you don’t notice small changes.
  2. Not logging in if anything seems suspicious.
  3. Deleting any scam text received.
  4. If you clicked any link or provided your information, taking efforts to secure your personal information and financial accounts.
  5. When in doubt, calling GeauxPass customer service.

To view the FBI’s reporting recommendations, click here.

If you have any questions, contact GeauxPass customer service by emailing customerservice@geauxpass.com or calling 866-662-8987.