GEAUXPASS PROGRAM CHANGES COMING IN NOVEMBER
Monday, November 6, 2023 at 2:59:46 PM
Leeville, LA – November 6, 2023 - The Louisiana Department of Transportation and Development is making modifications to the GeauxPass program which will be completed in late November. Changes made by a new back office will make GeauxPass more accessible and efficient for Louisiana residents.
The most notable differences for GeauxPass users include a change in the look of invoices, updates to the GeauxPass website, and condensing the vehicle classifications from eight classes to three.
Non-resident commuters will still receive a 40% discount. Drivers without a GeauxPass account and tag properly located in their vehicle will continue to receive invoices to be paid via Toll-by-Plate and with an added 90-cent cost for these transactions. To open a new GeauxPass account and receive a vehicle tag to eliminate the 90-cent toll-by-plate fee, please submit an application by Wednesday, November 8, 2023, to allow for processing.
The Customer Service Center will be closed from November 9-19, 2023, while updates take place. Customer service will still be available during this time by emailing [email protected]. Any GeauxPass or Toll-by-Plate account issues can be resolved when the Customer Service Center reopens on Monday, November 20, 2023.
Individuals or businesses that require copies of GeauxPass or Toll-by-Plate statements must do so by emailing [email protected] by January 5, 2024, in order to have access to statements prior to November 2023.
Call 511, visit 511la.org, or download the Louisiana 511 mobile app for additional information. Out-of-state travelers may call 1-888-ROAD-511 (1-888-762-3511). Motorists may also monitor the LA DOTD website at dotd.la.gov, by selecting MyDOTD, or by visiting the DOTD Facebook and Twitter pages.
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