GEAUXPASS PROGRAM CHANGES COMING IN NOVEMBER
Monday, November 06, 2023 at 2:59:46 PM
Leeville, LA – November 6, 2023 - The Louisiana Department of Transportation and Development is making modifications to the GeauxPass program which will be completed in late November. Changes made by a new back office will make GeauxPass more accessible and efficient for Louisiana residents.
The most notable differences for GeauxPass users include a change in the look of invoices, updates to the GeauxPass website, and condensing the vehicle classifications from eight classes to three.
Non-resident commuters will still receive a 40% discount. Drivers without a GeauxPass account and tag properly located in their vehicle will continue to receive invoices to be paid via Toll-by-Plate and with an added 90-cent cost for these transactions. To open a new GeauxPass account and receive a vehicle tag to eliminate the 90-cent toll-by-plate fee, please submit an application by Wednesday, November 8, 2023, to allow for processing.
The Customer Service Center will be closed from November 9-19, 2023, while updates take place. Customer service will still be available during this time by emailing customerservice@geauxpass.com. Any GeauxPass or Toll-by-Plate account issues can be resolved when the Customer Service Center reopens on Monday, November 20, 2023.
Individuals or businesses that require copies of GeauxPass or Toll-by-Plate statements must do so by emailing customerservice@geauxpass.com by January 5, 2024, in order to have access to statements prior to November 2023.
Call 511, visit 511la.org, or download the Louisiana 511 mobile app for additional information. Out-of-state travelers may call 1-888-ROAD-511 (1-888-762-3511). Motorists may also monitor the LA DOTD website at dotd.la.gov, by selecting MyDOTD, or by visiting the DOTD Facebook and Twitter pages.
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